shipping & returns policy
Shipping costs are determined as such :
For orders with delivery inside Belgium shipping is free
For orders with delivery in Austria, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden and United Kingdom (UK) shipping costs are € 8,00.
For orders with delivery to all countries not listed above, please contact us. Shipping cost are € 20,00, and your package will be delivered within 2-7 working days after you place an order.
If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached.
To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:
Forelstraat 120 / 9000 Ghent / Belgium
Always include your ordernumber(s) when you make a return to us. Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.