Delivery & pickup

We work closely with small family-owned manufacturers, and to mitigate overproduction, we produce in small batches. However, this also means that if a particular piece is very popular, we may not be able to restock it before it sells out.

A pre-order allows you to purchase an item that is currently in production and will arrive at the Wolvis warehouse shortly. As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away.

The good news is, by pre-ordering, you'll be among the first to receive the item once it's available!

Questions regarding shipping and delivery times of pre-ordered items can be found under the topic shipping.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping / pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

We do our best to meet our estimated arrival dates, however due to our small and local production, there can be delays from time to time. If there has been a delay with your pre-order, you can expect an email from our customer service team with an updated delivery date.

Any order that includes a pre-order item will not ship until all items are available, unless otherwise noted.

When you’d like to receive the in stock items sooner, please contact info@wolvis.be. Please note, that there may be an additional shipping charge.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We prepare and ship orders twice a week, usually on Tuesdays and Thursdays.

Once your order is fulfilled, you will receive an email notification with your tracking or pick-up information.

Read our full shipping policy here

The cost of shipping is determined based on the shipping address. Shipping charges will be calculated and added to your total during the checkout process.

You can find a complete list of shipping costs here.

We prepare and ship orders twice a week, usually on Tuesdays and Thursdays.

• Deliveries within Belgium take 1 - 2 business days.
• The delivery times for deliveries outside Belgium can be found here.

Please note that these are time indications and only apply once your order has been dispatched.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

Yes, the track & trace link will be sent to you once the order is fulfilled.

Yes, you can! Just select the pick up option at checkout.

When?
You can pick up your order on Tuesdays and Thursday between 13:00 and 19:00.

Where?
Tapuitstraat 9, 9000 Gent
Your order will be waiting for you in the entrance hall of our building (MAAKET).

Your parcel will be waiting for you in the entrance hall of the MAAKET building, near the Wiedauwkaai (Tapuitstraat 9, 9000 Gent).

As soon as your parcel is packed, you will receive an e-mail with all practical information as well as a personal access code to unlock the door of the building.

Please note, orders can only be picked up on Tuesdays and Thursdays between 13:00 and 19:00.

You can pick up your order every Tuesday or Thursday between 13:00 and 19:00.

When all items in your order are in stock, your parcel will be prepared for pick-up at the earliest scheduled pick-up time (cfr. Tuesday or Thursday).

We will notify you by e-mail as soon as your parcel is packed and ready for pick-up.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

For logistical reasons, it is not possible to request a personal pick-up time. Ask someone else to come and collect your parcel or pick it up the following week.

No worries, we will safely put your parcel back in our office and place it back on the pick-up shelf next week. So you can just come round at a later pick-up time (cfr. Tuesday or Thursday).