Wolvis is available on our webshop, in our studio in Gent (by appointment only) or at one of our carefully selected retailers.

The complete list of our points of sale can be found in our store finder.

We do not have a physical store. However, you’re more than welcome to stop by at the Wolvis studio (Tapuitstraat 9, Ghent) to try on your favourite pieces.

The studio can only be visited by appointment. Please contact info@wolvis.be to schedule your appointment. See you soon!

We offer a variety of secure payment options to make your shopping experience as convenient as possible. You can choose from the following payment methods:

• Maestro
• Mastercard
• Visa
• American Express
• Bancontact
• iDeal
• Apple Pay
• Google Pay
• PayPal

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Still not sure? No worries, just contact info@wolvis.be. We're happy to help!

We work closely with small family-owned manufacturers, and to mitigate overproduction, we produce in small batches. However, this also means that if a particular piece is very popular, we may not be able to restock it before it sells out.

A pre-order allows you to purchase an item that is currently in production and will arrive at the Wolvis warehouse shortly. As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away.

The good news is, by pre-ordering, you'll be among the first to receive the item once it's available!

Questions regarding shipping and delivery times of pre-ordered items can be found under the topic shipping.

Any order that includes a pre-order item will not ship until all items are available, unless otherwise noted.

When you’d like to receive the in stock items sooner, please contact info@wolvis.be. Please note, that there may be an additional shipping charge.

We completely get it, we change our minds too! So yes, you can cancel your order as long as it has not been handled by our warehouse yet.

You can find out more about the cancellation or withdrawal process here.

However, we're genuinely passionate about providing you with a great experience, and we'd be thrilled to fulfill your order. If there's anything we can do to address your concerns or improve your experience, please let us know. We're here to help!

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. We prepare and ship orders twice a week, usually on Tuesdays and Thursdays.

Once your order is fulfilled, you will receive an email notification with your tracking or pick-up information.

Read our full shipping policy here.

The cost of shipping is determined based on the shipping address. Shipping charges will be calculated and added to your total during the checkout process. For a complete list of shipping costs, please click here.

We prepare and ship orders Monday through Friday. Orders placed before 14:00 are usually shipped the same day. Orders placed after 14:00 are dispatched the next working day.

Deliveries within Belgium take 1 - 2 business days. The delivery times for deliveries outside Belgium can be found here.

Please note that these are time indications and only apply once your order has been dispatched.

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Keep in mind that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.

Find out more about our shipping policy here.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

Yes, the track & trace link will be sent to you once the order is fulfilled.

Yes, you can! Just select the pick up option at checkout.

When?
You can pick up your order on Tuesdays and Thursday between 13:00 and 19:00.

Where?
Tapuitstraat 9, 9000 Gent
Your order will be waiting for you in the entrance hall of our building (MAAKET).

Your parcel will be waiting for you in the entrance hall of the MAAKET building, near the Wiedauwkaai (Tapuitstraat 9, 9000 Gent).

As soon as your parcel is packed, you will receive an e-mail with all practical information as well as a personal access code to unlock the door of the building.

Please note, orders can only be picked up on Tuesdays and Thursdays between 13:00 and 19:00.

You can pick up your order every Tuesday or Thursday between 13:00 and 19:00.

When all items in your order are in stock, your parcel will be prepared for pick-up at the earliest scheduled pick-up time (cfr. Tuesday or Thursday).

We will notify you by e-mail as soon as your parcel is packed and ready for pick-up.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not be handled until all items are available, unless otherwise noted.

For logistical reasons, it is not possible to request a personal pick-up time. Ask someone else to come and collect your parcel or pick it up the following week.

No worries, we will safely put your parcel back in our office and place it back on the pick-up shelf next week. So you can just come round at a later pick-up time (cfr. Tuesday or Thursday).

We strive to always deliver the highest quality. If, despite our quality controls, an item appears to be faulty, please contact info@wolvis.be.

It would be great if you could provide us with the following information:
• your order number
• a description of the problem
• image(s) of the faulty item

Wolvis will cover the return fees by providing you with a pre-paid return label.

We pack all your orders with great love and care, however sometimes an error can occur, for which we sincerely apologize.

Please contact info@wolvis.be

Wolvis will cover the return fees by providing you with a pre-paid return label.

Once we have accepted your withdrawal / return request, you must return the items within 14 days.

The articles must be returned undamaged and with their labels attached. If there is any residue of make-up, deodorant or other stains / contamination on the products, we cannot accept the return. 

Find out more about our return policy here.

1. Submit a withdrawal / return request
Before sending anything back, please register your return.
• Log in to your customer profile using the same email address you used for your order.
• Select the order and / or the product(s) you wish to return.
• Once submitted, we will review your request and send you a pre-paid return label within 2 business days

2. Send your item(s) back
Once you've received your pre-paid return label from us, you have another 14 days to return your item(s)
• Pack your items securely and preferably in it's original packaging
• Attach the pre-paid return label and drop off your parcel

The return shipping cost will be deducted from your refund.

Read our full return policy here.

The costs of a return will depend on where you are based.

The return shipping cost will be deducted from your refund. You can check the list of shipping costs per region here.

Find out more about our return policy here.

Yes, but the timing and conditions depend on the type of request.

• Order cancellation (before fulfillment)
  If your order is cancelled before it has been fulfilled, you will receive a full refund to your original payment method.
  Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

• Right of withdrawal & returns (after fulfillment / shipment)
  If you exercise your right of withdrawal after receiving your order, you will receive a refund once we have received and inspected your returned items.
  If everything is in order:
  - Your refund will be processed within 14 days after we receive your return
  - The refund will be made via your original payment method
  - You will be refunded the item price and the standard shipping costs of your order
  Please note:
  - Return shipping costs are deducted from your refund
  - Items showing signs of use beyond what is necessary to try them on may be subject to a deduction for loss of value
  
  Find out more about our refund policy here.

The timing of your refund depends on the type of request you've submitted:

• Order cancellation (before fulfillment)
  Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

• Right of withdrawal & returns (after fulfillment / shipment)
  We try to be as quick as possible with your refund. Usually, the refund is made within 14 days after we have received the returned item(s). The refund will be made via the same payment method used to make the purchase.

• Order cancellation (before fulfillment)
  Yes. If your order is cancelled before it has been fulfilled (shipped), you will receive a full refund, including any delivery charges paid for the order.

• Right of withdrawal & returns (after delivery)
  Yes. If you exercise your right of withdrawal and return your order, the standard delivery charges paid for the original shipment will be refunded.
  Please note:
  - Return shipping costs will be deducted from your refund.
  - If you only return part of your order, the original delivery charges will not be refunded.

We work closely with small family-owned manufacturers, and to mitigate overproduction, we produce in small batches. However, this also means that if a particular piece is very popular, we may not be able to restock it before it sells out.

A pre-order allows you to purchase an item that is currently in production and will arrive at the Wolvis warehouse shortly. As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away.

The good news is, by pre-ordering, you'll be among the first to receive the item once it's available!

Questions regarding shipping and delivery times of pre-ordered items can be found under the topic shipping.

As soon as the pre-ordered item arrives at our warehouse, we start packing your order right away. The estimated arrival date is noted on the product page.

You will receive a shipping / pick up confirmation once your order has been fulfilled.

Please note, any order including a pre-order item will not ship until all items are available, unless otherwise noted.

We do our best to meet our estimated arrival dates, however due to our small and local production, there can be delays from time to time. If there has been a delay with your pre-order, you can expect an email from our customer service team with an updated delivery date.

Any order that includes a pre-order item will not ship until all items are available, unless otherwise noted.

When you’d like to receive the in stock items sooner, please contact info@wolvis.be. Please note, that there may be an additional shipping charge.

Yes, we offer both digital and physical gift cards. Both digital and physical gift card purchases are non-refundable.

Did you know you can purchase a physical giftcard online and send it directly to the lucky recipient?

Yes, our gift cards are valid for one year from the date of purchase. This gives you plenty of time to find the perfect item. If you have any questions or need assistance with your gift card, please don't hesitate to contact us.

Yes, you can!

However, it doesn’t require frequent washing. You can easily refresh your Wolvis by letting it blow the wind for a while. If you prefer to machine wash your piece, please use the wool wash program and a mild laundry detergent. Don’t use fabric softener. Let your knit dry flat, so it retains its shape.

You can find a more in-depth article on how to provide your Wolvis with the best care in our journal.

When you don’t wear your Wolvis, snuggle it around a piece of cedar wood, store it in a cotton tote bag or closed box and let it hibernate in your closet.

Why cedar wood?
Moths like merino wool just as much as you do, but they hate the smell of cedar wood.

Loose stitches or a broken thread in your beloved Wolvis? No worries, we're here to help!

Read all about it on our repair page.

Pilling is a natural characteristic of knit fabrics and can occur over time due to friction and regular wear. It happens when fibers in the knit material rub together, causing tiny balls of fiber to form on the surface.

While pilling is common, there are a few ways to minimize it:

1. Wear and Tear: Be mindful of friction caused by activities such as carrying a bag over your shoulder or repeated rubbing against rough surfaces (e.g. the velcro of your jacket or the rubber handle bars of your bike etc.).

2. Fabric Shaver: You can use a fabric shaver or a pilling comb to gently remove the pills and keep your knit looking fresh.

We take great care in selecting high-quality materials, but some degree of pilling is expected with regular use. If you have any further concerns or need advice on caring for your knitwear, please contact us. We're happy to help!