Cancellations & returns

Yes, you can cancel your order as long as it has not yet been fulfilled or shipped.

1. Log in to your customer profile with the same email used for your order
2. Select the relevant order and product(s), and click cancel items / order.
3. Once submitted, we will review your request. If your order is successfully cancelled before fulfillment, you will receive a full refund to your original payment method. Refunds are typically visible within a few business days, depending on your payment provider.

Please note, you can only cancel your order as long as it has not yet been fulfilled or shipped.

Yes, individual items can be cancelled as long as they have not yet entered the fulfillment process.

Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

No. Once an order has been fulfilled and shipped, cancellation is no longer possible. You can then use our return process.

We strive to always deliver the highest quality. If, despite our quality controls, an item appears to be faulty, please contact info@wolvis.be.

It would be great if you could provide us with the following information:
• your order number
• a description of the problem
• image(s) of the faulty item

Wolvis will cover the return fees by providing you with a pre-paid return label.

We pack all your orders with great love and care, however sometimes an error can occur, for which we sincerely apologize.

Please contact info@wolvis.be

Wolvis will cover the return fees by providing you with a pre-paid return label.

Once have accepted your withdrawal / return request, you must return the items within 14 days. The articles must be returned undamaged and with their labels attached.

Find out more about our return policy here.

1. Submit a withdrawal / return request
Before returning anything, you must register your return:
Log in to your customer profile with the same email used for your order, select the order and product, and follow the steps to register your return.
Once submitted, we will review your request and send you a pre-paid return label within 2 business days.

2. Return the goods
• Pack your items securely
• Attach the pre-paid return label and drop off your parcel

The return shipping cost will be deducted from your refund.

Read our full return policy here.

The costs of a return will depend on where you are based.

The return shipping cost will be deducted from your refund. You can check the list of shipping costs per region here.

Yes, but the timing and conditions depend on the type of request.

• Order cancellation (before fulfillment)
  If your order is cancelled before it has been fulfilled, you will receive a full refund to your original payment method.
  Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

• Right of withdrawal & returns (after fulfillment / shipment)
  If you exercise your right of withdrawal after receiving your order, you will receive a refund once we have received and inspected your returned items.
  If everything is in order:
  - Your refund will be processed within 14 days after we receive your return
  - The refund will be made via your original payment method
  - You will be refunded the item price and the standard shipping costs of your order
  Please note:
  - Return shipping costs are deducted from your refund
  - Items showing signs of use beyond what is necessary to try them on may be subject to a deduction for loss of value

Find out more about our refund policy here.

The timing of your refund depends on the type of request you've submitted:

• Order cancellation (before fulfillment)
  Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

• Right of withdrawal & returns (after fulfillment / shipment)
  We try to be as quick as possible with your refund. Usually, the refund is made within 14 days after we have received the returned item(s). The refund will be made via the same payment method used to make the purchase.

• Order cancellation (before fulfillment)
  Yes. If your order is cancelled before it has been fulfilled (shipped), you will receive a full refund, including any delivery charges paid for the order.

• Right of withdrawal & returns (after delivery)
  Yes. If you exercise your right of withdrawal and return your order, the standard delivery charges paid for the original shipment will be refunded.
  Please note:
  - Return shipping costs will be deducted from your refund.
  - If you only return part of your order, the original delivery charges will not be refunded.