Refund policy

Not completely happy with your purchase? That can happen.
If you wish to cancel your order, exercise your right of withdrawal, and/or return an item, please follow the steps below:

• CANCELLATION

Please note that only orders or items that have not yet been fulfilled can be cancelled. Once an order has been fulfilled, it can no longer be cancelled and will be shipped as planned. In that case, our standard withdrawal & return procedure will apply.

• RIGHT OF WITHDRAWAL & RETURN

You have the right to withdraw from your purchase within 14 days after receiving the last item in your order. Items must be undamaged, unworn, and have their original labels attached.

1. Submit a withdrawal / return request
Before sending anything back, please register your return. 
• Log in to your customer profile using the same email address you used for your order.
• Select the order and / or the product(s) you wish to return.
• Once submitted, we will review your request and send you a pre-paid return label within 2 business days

2. Send your item(s) back
Once you've received your pre-paid return label from us, you have another 14 days to return your item(s)
• Pack your items securely and preferably in it's original packaging
• Attach the pre-paid return label and drop off your parcel

Good to know
• Digital and physical gift cards or gift wraps cannot be returned or refunded.
• Items returned in unsuitable condition or outside of the return window may not be refunded or may be subject to a deduction for loss of value.

• REFUND

• Order cancellation (before fulfillment) 
If your order is cancelled before it has been fulfilled, you will receive a full refund, including shipping costs, to your original payment method.
Cancellations are usually processed within one business day. Refunds are typically visible within a few business days, depending on your payment provider.

• Right of withdrawal & return (after fulfillment / shipment)
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be not be refunded.

We issue refunds only after we’ve received and inspected your return.
If everything is in order:

• Your refund will be processed within 14 days after we receive your return
• The refund will be made via the original payment method
• You’ll receive back: the price of the returned item(s) and the standard shipping cost of your order.

The return shipping cost will be deducted from your refund. You can check the list of shipping costs per region here.

If an item shows signs of use beyond what is necessary to try it on or has not been sent back within the return window, a deduction for loss of value may be applied.

If you have any questions, don’t hesitate to contact info@wolvis.be